Good People at Bad Times
11 Jul 2006
It’s something that’s pretty self-evident, but foreigners living in China easily forget: sometimes when you catch good people at bad times, they come across as quite rude. The sad truth is that when this happens to a foreigner in China, it’s all too easy for the foreigner to mentally toss it into the “Chinese people have no manners” file as further evidence. Chalking up each incident as proof of a generalization applied to the whole population requires less mental effort–and most of all, less tolerance–than remembering that Chinese people have bad days too.
I give you an example. The other day I bought a few items at the local convenience store. It was around dinner time and the store was pretty busy, so there were people in line ahead of me, and by the time it was my turn to pay there were people in line behind me. The middle-aged lady at the register was not one of the three familiar faces I knew, so I figured she was a new hire.
My total came to 30.9 RMB. I gave the lady a 100 RMB bill and the 0.9 in exact change. She made a very irritated face and said to me, “don’t you have smaller change?” (A side note here: not having small change is one of the greatest consumer crimes one can commit in China, and will frequently invoke the ire of the cash handler.)
I told her no, I didn’t have change. Giving her the 0.9 in change was the best I could do. Muttering in Shanghainese under her breath, she pulled out the nearly empty change drawer tray and picked up a stack of bills from underneath. She removed a 20 and a 10 from the stack, slapped the rest of the bills on the counter, and proceeded to ignore me.
Had I been a little quicker, I would have realized that the stack she had pulled out was worth 100 RMB, so the stack on the counter was worth exactly 70 RMB in 10s and 5s. But she didn’t say anything to me and I wasn’t especially quick at that moment, so I asked her, “what does this mean?” (but I didn’t say it in a rude tone).
She then snapped at me, “you didn’t have any small change, so that’s what you get!” I took my stack of small bills and left.
Two days later I returned to the same convenience store, and my new friend was on the register again. It was sort of late, and there was only one other customer in the store, just browsing.
My total came to 13 RMB and change. I slapped down three 5 RMB bills and joked with her, “I’m returning some of those 5s you gave me the other night.”
She remembered me and knew what I was referring to, but rather than smiling at my joke, she proceeded to apologize profusely for that incident, telling me that it had been very busy, and she had no other change, and that she really hoped I understood. I told her it was not a problem.
Leaving the store, I realized that if I hadn’t made my pointless little joke about returning the 5s to her, I would have always considered that woman a cranky bitch. But through that little exchange, my view of her had changed.
Sure, assholes exist too, but we also catch good people at bad times every day. Sometimes it’s our first impression of a person, and sometimes it’s the only time we’ll ever meet that person in our lifetime. China is no different from the rest of the world in that respect.