Carrefour Brings Order to Check-out Line Chaos
04 May 2007
I was happy when the Zhongshan Park Carrefour opened. It’s right by my apartment, and while it may not have the cheapest prices in town, it has a nice mix of local goods and imported stuff. Not long after the opening, though, I noticed that anytime I went to Carrefour–mainly weeknights right after work, or on weekends–was exactly the same time that everyone else went to Carrefour. The checkout lines were horrific, stretching back into the aisles of food. And this is even with two floors of checkout lines, all registers staffed.
Anyway, it wasn’t surprising that under these circumstances, the “5 items or less” signs were being completely ignored. This was especially frustrating for me, because I frequently only wanted two or three things. No luck. I wasn’t going to get a break in that chaos. I wondered how long it would be before they simply gave up the whole “5 items or less” line idea.
Carrefour didn’t give up, though. It has come up with a clever solution to the problem: a metal barrier and a “basket check-out” sign.
Smart. I like.